Shipping policy

This Shipping Policy governs the fulfillment, delivery, and handling of all orders placed with Baby Pink Crystal Co. By placing an order, you agree to all terms stated herein. Please read carefully before completing your purchase.

Order Processing & Fulfillment

Orders are typically processed within 3-5 business days.
Once an order is fulfilled and a tracking number is provided, risk of loss or damage transfers to the carrier.
We are not responsible for delayed, lost, stolen, or misdelivered packages once the carrier takes possession.
Customers must contact the carrier for delivery issues; tracking scans are considered valid proof of delivery.

Shipping Methods & Tracking

Tracking numbers are provided via the email associated with your order.
Customers are responsible for monitoring their tracking information.
Estimated delivery times are provided by the carrier and are not guaranteed.

Shipping Address Accuracy

Customers must provide complete and accurate shipping information at checkout.
We are not liable for packages delivered to an incorrect or incomplete address.
Returned packages due to incorrect addresses will be reshipped only once updated information is provided, and the customer is responsible for any additional shipping fees.
Double- and triple-check your shipping address before submitting your order.

International Orders & Customs

Customers outside the United States are solely responsible for all customs duties, taxes, and import fees.
Packages returned due to unpaid customs fees may result in a partial refund, less shipping and return costs.
Packages that are abandoned, refused, or lost due to non-payment of customs fees are not eligible for a refund.
Delivery times for international shipments may vary due to customs processing and are not guaranteed.

Shipping Charges

Shipping fees are calculated at checkout and are non-refundable.
Customers are responsible for any additional shipping fees required to correct an address, reship a returned package, or for special handling requests.

Damaged or Incorrect Items

Claims for damaged or incorrect items must be submitted within 24 hours of delivery.
To be eligible, customers must provide a single, continuous, unedited video showing:
- The shipping label with order information
- The full unpacking of the sealed package
Edited, cut, staged, or incomplete footage will not be accepted.
This policy is strictly enforced due to increasing fraudulent claims, including AI-generated or digitally altered imagery.
Approved claims may be resolved at our discretion with a replacement, store credit, or refund. Refunds to the original form of payment are not guaranteed.

Processing Delays & Exceptions

Orders may be delayed due to high volume, holidays, weather, natural disasters, or carrier delays.
We are not responsible for delays caused by carriers, customs, or other external factors.

No Refunds on Shipping

Shipping costs are non-refundable under any circumstances.
All sales are final. Returns, refunds, or exchanges are not accepted except as outlined under the Damaged or Incorrect Items section.

Customer Responsibilities

Customers are expected to:

Provide accurate shipping information at checkout
Track their order using the provided tracking number
Report damaged or incorrect items within 24 hours using the required video documentation

Failure to comply may result in the denial of claims.